Shipping Policy

Last Updated: August 15, 2026

At Phuong Nam Plants, we are committed to delivering your plants safely and efficiently. Please review our shipping policy below to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 2 business days after your order is placed and payment is confirmed. Business days are Monday through Friday, excluding federal holidays observed in the United States.

Please note that orders placed on weekends or holidays will be processed on the next available business day. During peak seasons (holidays, special promotions), processing may take slightly longer. We will notify you via email if there is a significant delay.

2. Order Cutoff Time

Orders placed before 3:00 PM Pacific Time on a business day will begin processing the same day. Orders placed after this cutoff time will be processed on the following business day.

3. Shipping Timeframes

Once your order has been processed and shipped, estimated delivery times are as follows:

Standard Shipping: 4–6 business days after shipment

Please note that these are estimated delivery times and may vary depending on your location, carrier conditions, and weather.

4. Shipping Costs

We are pleased to offer FREE standard shipping on all orders within the United States. No minimum purchase is required.

5. Shipping Destinations

We currently ship to addresses within the United States, including all 50 states, the District of Columbia, and US territories.

At this time, we do not offer international shipping. If you have questions about shipping to a specific location, please contact us.

6. Delivery Carrier

All orders are shipped via UPS. We select the shipping method based on your order size and destination.

Standard Packages (small plants, pots, accessories): Delivered by UPS Ground to your doorstep.
Oversized Packages (large plants, bulk orders, heavy planters): May be delivered via UPS Freight or specialized carrier. For oversized deliveries, the delivery team will contact you in advance to schedule a delivery window. Please ensure someone is available at the delivery address to receive the package.

7. Order Cancellation

Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Orders that have not yet been dispatched are eligible for full cancellation with a complete refund to your original payment method.
After Shipment: Once an order has been shipped, it cannot be canceled. Please follow our standard return and refund process outlined in our Refunds & Returns Policy.

8. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order at: