Privacy Policy

Effective Date: August 15, 2026

At Phuong Nam Plants ("we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at phuongnamplants.com (the "Website") or interact with our services. By using our Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our Website or make a purchase:

Personal Information

Full name
Email address
Mailing address and shipping address
Phone number
Payment information (credit/debit card number, billing address) — processed securely by our payment processor and not stored on our servers
Account login credentials (if you create an account)

Non-Personal Information

Browser type and version
Device type and operating system
IP address
Pages visited and time spent on each page
Referring website or source
Location data (general geographic area based on IP address)

2. Personal Information Sources

We collect personal information from the following sources:

Directly from you: When you create an account, place an order, subscribe to our newsletter, contact us via email or phone, or complete a form on our Website.
Automatically: Through cookies, web beacons, and other tracking technologies when you browse our Website.
From third parties: Such as payment processors, shipping carriers, analytics providers, and advertising partners who may share information with us in the course of providing their services.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery of products
To send order confirmations, shipping updates, and transactional emails
To respond to your inquiries, questions, and customer service requests
To create and manage your customer account
To personalize your shopping experience and provide product recommendations
To send marketing communications and promotional offers (with your consent; you may opt out at any time)
To monitor and analyze website usage trends and improve our Website functionality
To detect, prevent, and address fraudulent or unauthorized activities
To comply with applicable legal obligations and enforce our terms

4. How We Disclose Personal Information

We may share your personal information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist in operating our business, including payment processors, shipping carriers (such as UPS), email service providers, and analytics tools. These providers are contractually obligated to use your information only for the purposes of providing services to us.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security and Data Retention

Data Security: We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Opt-Out: You have the right to opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@phuongnamplants.com.

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and personalize content. You can control cookies through your browser settings. Disabling cookies may affect certain functionalities of our Website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Effective Date" at the top. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.